by Devin Cheatham | Jun 11, 2026 | Client Relationships
Customer service is a key success indicator for your independent insurance agency and mastering it creates a snowball effect in helping every other step in the sales process move smoother and more efficiently. Every independent insurance agency should set as a goal...
by Devin Cheatham | May 18, 2026 | Growth and Development
Starting and growing an independent insurance agency requires more than just industry knowledge, it requires structure, access to resources, and a long-term commitment to building a sustainable business, despite the road bumps you may encounter in order to reach that...
by Devin Cheatham | Apr 16, 2026 | Agency of the Future
At The Insurance Connection, we’re always looking for ways to help our member agencies operate more efficiently, make smarter decisions, and ultimately grow stronger books of business. The industry continues to evolve quickly, and keeping up requires more than just...
by Devin Cheatham | Mar 30, 2026 | Client Relationships
Retention isn’t just a feel-good metric, it’s one of the clearest indicators of an independent insurance agency’s long-term profitability and client satisfaction. In today’s competitive insurance landscape, the numbers tell a compelling story that agencies who...
by Devin Cheatham | Feb 25, 2026 | Commercial Insurance
Moving into the commercial lines space as an Independent Insurance agency that has primarily focused on personal lines since opening their doors can feel overwhelming, and at times impossible to do, let alone successfully while maintaining the growth of your personal...
