How often do you take your clients’ feedback into account? You probably respond immediately to any requests they have about their policies. But are you as quick to …Read More
Built to Last
You’ll be pleased to learn that my daughter, Emily, is now a college graduate. Her double major: anthropology and sculpture.
The anthropology is interesting, definitely. But the sculpture? …Read More
Think Like a Customer or Lose the Sale
We all use shortcuts for coming up with answers quickly so we can get the job done as quickly as possible. But in sales, this leads to believing …Read More