The past few months have been a challenging, unprecedented time. The coronavirus pandemic has changed how people interact with one another, as well as how businesses operate and …Read More
Two years ago, I wrote a column on “speed-to-value,” in which the time agents took to respond to and resolve inquiries/requests from policyholders and prospects had become an …Read More
Insurance technology is a hyped topic that dominates every industry journal and event. Experts say it’s the future of insurance.
If you’re a traditional retail agency, where does …Read More
In his book, “Bowling Alone: The Collapse and Revival of American Community,” Robert D. Putnam discusses the difference between the “bonding” and “bridging” models of social connection. Our …Read More