COVID-19 has hit customers and businesses hard. Most businesses overestimated their digital readiness and ability to handle the surge of customer requests triggered by the pandemic, according to …Read More
Managing a remote team can require you to employ a different set of leadership skills, but it’s only partially a matter of productivity. It’s only human to want …Read More
User experience (UX) is defined as a person’s emotions and attitudes when they’re using a specific product. In the case of insurance agency websites, UX is shaped by …Read More
Let’s face it: This Internet thing is here to stay. And, as the World Wide Web matures and evolves, so do the people who use it. Ever since …Read More
Email marketing is dead.
Every year, I hear the same thing. However, the data says something completely different. Per Statista, the total number of global email users was …Read More
Insurance technology is a hyped topic that dominates every industry journal and event. Experts say it’s the future of insurance.
If you’re a traditional retail agency, where does …Read More
During the Age of Discovery, after Europeans made landfall in what would later be called the Americas, new trade routes brought new power, riches and wealth to the …Read More
Lately I’ve conducted quite a bit of research with agency owners, mainly to identify their biggest concerns, problems or frustrations. Based on this research and my decades of …Read More
What motivates people to take a risk in an industry dedicated to managing risk? New independent agencies are born of various circumstances. Sometimes it’s about seizing an opportunity …Read More